Refund Policy

Your 30-Day Return or Exchange Window

nuby accepts a return or exchange requested within 30 days after the order is delivered, including a change-of-mind request. Contact us before shipping anything back so that we can approve the request and issue return instructions.

For an approved change-of-mind return or exchange, nuby pays the return-shipping cost. We also pay return shipping when an item arrives damaged or defective, or when an order is incorrect or incomplete.

Condition of the Merchandise

Please send approved merchandise to nuby safely, with its included parts and original packaging when reasonably possible. Use beyond what is reasonably needed to inspect an item may affect the available remedy, except where consumer law provides otherwise.

Items Outside the Change-of-Mind Program

nuby does not accept change-of-mind returns for custom or personalized goods, clearance or Final Sale merchandise, gift cards, or opened intimate and hygiene-sensitive products. This limitation never removes remedies for an item that is damaged, defective, wrong, missing, or otherwise protected by law.

Approval, Refund Timing, and Exchanges

Once nuby receives and inspects the return, we communicate the outcome. An approved refund is sent to the original payment method within 5–10 business days; a bank or card issuer may take additional time to display the credit. Approved exchanges are arranged through customer support.

Cancellations and Return Destination

You may ask nuby to cancel an order before shipment. After dispatch, the request follows this Refund Policy.

Unless the authorization gives another merchant-controlled destination, approved returns go to 2340 Ashton Ln, Greenwood, Indiana, 46143, United States. You can reach nuby Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@nubymark.shop or call 512-204-5454.

Merchant Contact Information

Store: nuby
Email: support@nubymark.shop
Phone: 512-204-5454
Address: 2340 Ashton Ln, Greenwood, Indiana, 46143, United States